Verified Returns
Doorstep Quality Check (QC)
Our trained couriers inspect brand tags, physical condition, and product completeness before accepting the return from the customer.
COMPLETE RETURN & EXCHANGE JOURNEY
REVERSE LOGISTICS
Seamless Return Logistics That
Delight Customers & Protect Margins.
Turn returns from a headache into a competitive advantage. Doorstep quality inspection, tamper-evident security bags, and rapid reverse transit back to your warehouse.
24h
Reverse pickup dispatch SLA
98.2%
Doorstep QC pass accuracy
40%
Faster return transit cycle
100%
Tamper-evident barcode bagging
TRUSTED COURIER
Door-to-Door Assurance
NATIONWIDE COVERAGE
28,000+ PIN Codes
COMPREHENSIVE CAPABILITIES
Engineered for excellence.
Engineered for excellence.
Built around your shipping needs.
Every aspect of our forward & reverse pickup is designed to maximize reliability, transparency, and operational speed.
Anti-Theft
Tamper-Evident Security Bagging
Returns are immediately placed in high-security polybags sealed with unique serialized barcode tape to prevent in-transit tampering.
Instant Exchange
Simultaneous Doorstep Exchanges
Deliver the replacement size or color while picking up the original item in a single courier visit, cutting logistics costs in half.
Customer Delight
Automated Buyer Status Updates
Customers receive instant confirmation as soon as their return parcel is verified and picked up, keeping satisfaction scores high.
Quick Restock
Fast Re-induction Logistics
Returned items are expedited through our return hub networks so your stock can be quickly inspected, restocked, and re-sold.
Deep Insights
Return Analytics & RTO Insights
Detailed dashboard breakdowns of return reasons, geographic return clusters, and damaged return flagging to optimize inventory.
LIVE INTERACTIVE SHOWCASE
Doorstep Quality Check & Bagging Workflow
See how our 3-point QC protocol protects online sellers from fake or damaged returns.
INTERACTIVE SIMULATION
Active Preview
3-Point Doorstep QC Verification:
TAMPER-EVIDENT SERIAL SEAL
QC PASSED
Instant webhook fired to merchant dashboard
STEP-BY-STEP WORKFLOW
How your shipment moves.
How your shipment moves.
From intake to destination.
A continuous, transparent execution model engineered to eliminate bottlenecks at every milestone.
01
Instant Request
Return Initiated via API / Portal
Buyer initiates a return on your site. Return waybill and specific inspection criteria (e.g., tags intact, original box) are generated.
02
Within 24 Hours
Doorstep Inspection by Agent
Courier visits buyer residence, verifies item against photographic checklist, and accepts or politely declines non-compliant goods.
03
At Handover
Tamper-Evident Bagging & Barcode Scan
Item is enclosed in a tamper-proof security pouch. Unique barcode is scanned in front of the customer and uploaded to the tracking feed.
04
3–5 Days
Reverse Transit & Warehouse Restock
Consignment travels on our express reverse network directly to your designated returns center for final inwarding and refund release.
SERVICE PARAMETERS & STANDARDS
Technical specifications.
Technical specifications.
Clear. Transparent.
We believe in total operational clarity. Review the operational boundaries, weight classes, and transit guarantees for Forward & Reverse Pickup.
Request Custom SLA| Reverse Pickup Coverage | Over 24,000 Pin Codes across India |
|---|---|
| Doorstep QC Criteria | Tag verification, physical damage check, serial number match |
| Packaging Material | Provided by DTD (High-strength tamper-evident flyer bag) |
| Pickup Attempt Window | Up to 3 consecutive attempts on customer availability |
| Exchange Capability | Handover new shipment & retrieve return in single transaction |
| Refund Trigger API | Instant webhook fired upon successful courier pickup scan |
INDUSTRY APPLICATIONS
Built to empower
Built to empower
diverse business sectors.
See how various industries leverage forward & reverse pickup to optimize their distribution pipelines.
Footwear & Fashion Exchanges
Fast size exchanges where courier delivers the correct size and collects the unworn previous pair in one go.
Consumer Electronics Warranty Returns
Secure pickup of defective gadgets requiring servicing at authorized manufacturer repair centers.
Home Appliances Replacement
Reverse pickup of bulky kitchenware or home accessories with careful protective padding.
Eyewear & Trial Packs
Collection of home try-on eyewear frames with strict frame integrity checks at the doorstep.
QUESTIONS & ANSWERS
Frequently asked questions.
Frequently asked questions.
Everything you need to know.
Have specific questions about booking, tracking, or rates? Explore our answers below or connect with our support desk.
What if the customer returns a different or damaged product?
Our courier conducts a mandatory 3-point QC inspection before accepting the item. If tags are missing, signs of wear are visible, or the product does not match the return invoice, the pickup is rejected and photographic proof is uploaded to your portal.
Can we initiate return pickups automatically through API?
Yes. Our Reverse Pickup API allows your backend or customer support team to trigger a pickup instantly with customized inspection guidelines.
Does the customer need to pack and print a return label?
No! Our delivery partner brings a pre-printed barcode label and a secure, tamper-proof courier flyer. Customers simply need to hand over the product with its original box.
How long does it take for returned goods to reach our warehouse?
Return transit generally takes 3 to 5 business days depending on origin and destination. You can track every milestone in real time via our online portal.
GET STARTED TODAY
Request a shipping quote for
Request a shipping quote for
Forward & Reverse Pickup
Tell us your origin, destination, and estimated package weight. Our logistics specialists will prepare a competitive, transparent quote.